Working at a hotel front desk. 10 Lessons I Learned at the Front Desk 2018-10-10

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10 Hotel Secrets from Behind the Front Desk

working at a hotel front desk

Remain on good terms with former employers so that they can provide you with a recommendation. Do not forget to tell them about any additional accommodations that will enhance their stay. I do care if you smile and are you understanding in the event of a wait to check in. Then subtract 20% and you will have a magic number. Check behind the headboard and sides of the mattress and sniff around for a pungent raspberry-type odor. You are representing the hotel, not yourself. Flights to Africa should be booked five months beforehand.


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A Definition of the Job Duties for a Front Desk Clerk

working at a hotel front desk

Most people are appalled at the prices. As I have covered in , you should always call the hotel to score the best rate. Simple put, the place was a weekend crash pad for booze and sex. There isn't too much that will be drastically different than working the front desk anywhere else responsibility-wise, it's how you do your job that makes all the difference in the world. There are many things we can teach our teams, I narrowed it down to 10.

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10 Lessons I Learned at the Front Desk

working at a hotel front desk

There are days when our hotels are extremely busy and often stressful, especially during peak seasons. Then, make a list of the skills you have that relate to the job. I decide not to both John again. Be nice to the people who are in charge. You have probably seen those reports on various news outlets. You learn to be not as formal as at a hotel because the customers are more like family. But you know me, I simply cannot post without putting some kind of visual display and almost all of mine are of photos that I took myself.

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Hotel Front Desk Agent Job Description

working at a hotel front desk

Its most useful feature is the When to Fly section, which surfaces the best domestic and international deals organized by month. The only change is that floppy-eared dogs, if available, will be given preference for openings in passenger screening areas. Smiling, standing straight and talking calmly will signal to your guests that you are equipped to handle the situation. What the fuck is wrong with you people. There is no required education beyond a high school diploma, but most employers like to see a potential employee with previous hotel-related experience.

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How to Work Front Desk at a Hotel

working at a hotel front desk

Timeshare owners have a much higher customer expectation because they've paid for their room and their vacation experience. Stay in contact with higher-ups and terminate your employment on good terms with your employer so that they can give you a personal reference when you ultimately apply to a hotel receptionist role. If the issue is with the hotel, apologize and see if you can resolve the issue. When guests approach the front desk to check in, they may be tired from their travels. Make sure these wonderful people are working at your hotel! Check in, check out, calendar dates. The ability to engage with guests and have meaningful conversations is very important to the success of any hotel professional. To accomplish these tasks you may have to be trained on the company's scheduling software before beginning work as a front desk clerk.

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10 Lessons I Learned at the Front Desk

working at a hotel front desk

A guest who wishes to complain that a room is too hot or cold, for instance, or who needs extra towels or bed linen will speak to a Hotel Front Desk Agent. A smart owner will realize that if they take care of their employees their staff will likewise take great care of his guests at the hotel, who will have a great experience during their stay and go home to tell all their friends, family and review sites which will bring more business. Infact, one can easily think of setting up a business once he's worked a few years to learn. Just have the package placed on the table where we are to dine. Food and housekeeping was a lower priority. Many community colleges and online schools offer classes in travel, tourism, and hotel management. Put together a resume that reflects your education and experience.

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Working a Hotel Front Desk Is Like ‘The Hangover’ Meets ‘The Shining’

working at a hotel front desk

They will try and help you from their end, but always insist on speaking with the actual hotel staff directly. Wash your glasses before you use them. This method is preferred to the civilian method of tucking it under your chin and pulling up the pillowcase like a pair of pants because these ladies have no interest in letting 50 pillows a day come into contact with their faces. I think he's one of the cooks or otherwise disposed because he didn't sound real enthused the last phone call. She sees her friend approaching and whisks away from me to join him at the elevator to go to their room. Even when everyone is complaining because the 4th floor smells like someone died. I explain to her to take the package out of the bag and place it on the table while the couple is at the bar.

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Working a Hotel Front Desk Is Like ‘The Hangover’ Meets ‘The Shining’

working at a hotel front desk

So what I have decided to do if I have the time is write a quick blog entry during those down times and save it in my file for editing and posting later. We took Do Not Disturb very seriously. Take hospitality courses and learn a new language to impress future employers, and show potential bosses that you will provide excellent customer service by maintaining a network of contacts who can refer to your skills. Throughout your job search process, you can highlight your relevant skills to impress hiring managers. I believe I can still have fresh and spontaneous blog postings plus I will be able to expand my range of subjects and, hopefully, make my posts more interesting.

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