There has been faulse hope where thought all done only to again get charged. I was using the website back in 2008 and I cancelled the membership afte a year. Do they include a link to login to your account? They also refused to pass on the contact details for any managment within Match. I told them specifically not to retain my card number but they did and used it to resign me. The phone reps are not helpful.
Why not open yourself up to the middle aged category? Watch out about their bait and switch scam. How do they see my cancelled profile? I simply wanted to cancel, so reading the almost impossible delete profile instructions, it sent me into a loop, so I finally called, and was reassured my profile would be deleted. Just thought I post this as a cautionary tale — needless to say my enthusiasm for online dating is somewhat diminished. They said it was not possible to cancel once a payment had been taken, and they continued to take another two payments of £59. I already had my coffee but I did take valuable notes! Please advise me as to what to do, so desperate now. This also happened to one of my friends. We need to stand up for ourselves.
With the online now feature, it does reveal that a service has a lot of active members. And I remember his profile name, by the way. How did they get my new debit card number is a mystery in the least, and without question a fraud. I spoke to someone who was extremely unhelpful and asked to speak to her supervisor who she said will only say exactly the same as me. Tracy March 17, 2012 On Match, I am not a paying customer, but I have my free active profile. I think if you read email from match.
As Scott Valdez puts it, Online, you're only as good as your worst photo. Thank you for your kind words and question. The same question as above ,is it easier to close my bank account? Do you have any other question - indirectly threatening me! I have been sent on wild goose chase to find out information they state is needed to cancel. Additionally, Graf' complaint maintains that a consumer can cancel their contract with a dating service at any time, should it fail to comply with the law. So although I carefully checked the website to make sure I was cancelling my membership correctly and telphoned their operator as instructed and explained very carefully I wanted to cancel, I still needed to logback in to the site to cancel? Rest assured though, as long as your profile is visible it will be in the search results. I fail to see why a class action hasn't taken place for fraudulently charging and re-newing it with out permission. I told them to delete my photo.
I have not received a notification or used the account since then. If you are a paying subscriber to Match. I clicked on their link and emailed to them that I wanted a refund. I actually missed that payment going out and have jusrt noticed the second payment in June that has gone out of my account. So a 37-year-old using flash has the same attractiveness level to the opposite sex as a 30 year old that does not use flash.
It is unethical to charge for future services which I clearly stated I did not want. Get rid of the various green dot for activity and tell us the days again. I had a few matches within the first few hours. Notification of your wish to cancel must be made no later than 48 hours before your next subscription payment is due. Did not have auto-renew engaged on my billing, I had it disabled. Around and around we go in a vicious circle. I was told a refund can take 21 days so complained to the call centre supervisor who explained he has no telelphone number to call head office and there is no one he can speak with to raise issues and only method of communication he has is to send an email to the technical team.
This company has a practice of continuing to charge members after their subscriptions have expired or after the subscriptions have been canceled. No flexibility, not discussion just a simple this is the way it is and there is nothing you can do about it. I am not sure why this was supposed to have helped. Instead match said their policy would not allow them to refund. In the first month, I reported that one of their members was harassing me and sending vile messages especially, when they failed to get them off the site like they promised , I cancelled although I sent emails, phone calls and letters, I eventually had to shut down my email to avoid this guy and without a confirmation email that I cancelled, they had the right to steal from me. I then find several months later they have taken another 6 month subscription from my account. Played around with it while being overseas in anticipation of meeting someone when I went back home.
This time I wanted to cover other types of questions that have sent people here. Match is seriously lagging behind some of the other dating sites with respect to privacy and what they offer their members. December 14, 2010 Hey Annie…my wife actually had the same problem after we had been dating. Of course I had to get to the bottom of this pronto. She said she will cancel it straight away but I will get no refund because they do not have a refund policy.