Be sure to mention headquarters in the subject line. The reason we were contacted finally was due to leaving weekly calls with floor supervisors in the Texas location. November 8, 2018 Thank you gor taking the time to give us your feedback. During the day around 12:00 the carpet installers pulled up. Bad installations resulting in bad floors.
Also received a call soon after that from Empire representative who repeated the same information in so in good faith and trust we had the remainder of for more rooms carpet. I explained that we were also now considering changing to a laminate after speaking with the sales rep. I was called, by your staff, 1. I am watching the installer trying to fix and finish the job that was promised, even if they had to bring in a second team, to be completed by Nov 7th. I called several times and it took forever to get a response. I asked for a supervisor which after 15 minutes he found in Texas Valerie while she was helpful, she assured me that someone from the local Northlake office would call.
We asked who it was, and they said it was the same guy who installed it. I chalk that up to my fault, perhaps I should not have left it on the floor, and I can spend an hour or two prying it out, scraping it down, and replacing it with an extra. We rescheduled for November 9th and she showed, we told her we were interested in the purchase and to move forward with the sale. My sister is special needs and this is distressing to her and my family. A company as large as yours and the advertising dollars you spend, care should be taken in customer service and the people you hire to install. Installers had installed one room of carpet and we found that it was not trackless. Rest assure this will not be my only stepping platform.
I had used Empire for flooring three years ago and was so happy with the experience that I chose the company again for new carpeting upstairs. We called and were told they must be running late. We had the tile and the carpet installed. All I wanted was for the payout I requested and signed up for. El descuento se aplica al precio regular de estilos selectos de alfombra, madera, vinilo, y laminado, instalación básica, almohadilla y materiales estándar. I would appreciate a response. After several attempts to reach Someone anyone.
I have two kids at home with no kitchen longer than anticipated, longer than needed! My house is in complete disarray our 3 bathrooms are stuffed with furniture and can barley be used. He was here again until 10pm, with a different son. It has now been almost 5 months. I would have informed the salesman that morning is the time I want. Well the vendor came today— not prepared. Cleared my schedule to have them come out and measure my house for new flooring. They showed up late to my house and didn't bring enough carpet.
After three days I called and left another voicemail. This was one of the worst customer service experiences our company has ever dealt with. He returned to the line and informed me they would be to me between 1-2. I reminded him of this and he said 'oh yeah, there was no issue'. Please email us at customersupport empire-today. I also have hired an attorney who will be out to take photos of the horrible flooring.
The lead guy oh those marks were there. She then stated I'm sure they have one, but we don't have that information in our office. Should have been enough right there. September 27, 2018 Thank you for taking the time to give us your feedback. The kitchen floor guy was supposed to be here between like 10-11 or something. Now that it has taken three weeks to address the rile cement is hard making a mess to fix.
When I asked the woman who called why the huge difference in timing she said 'well you didn't talk to a real person, you can't expect the time to be accurate. They cut the new carpet out in my driveway and brought it in piece by piece, room by room. They began to tear out the old carpeting and started installing the padding. The floating floor has now separated at the seams in two different places. He shows up again about 10am the next day, with both his sons now and his daughter. I was supposed to be hosting a party tomorrow and I have a barely furnished living room with damaged carpet just kind of laying there! I called the call center again and they said emails will be sent out and should hear from corporate.
They used two different kinds of batting in one room making the carpet slightly higher the installers insisted that it was the same just looked different. So I called them and I get the word. Around toiled they filled gaps showing with caulk. Floor preparation may add to installation time. Well you know the story now about getting ahold of them and getting someone out to look at the floor.
Called the office requesting to meet with Gary but still no callback. I look forward to hearing from you 206. You come to a job prepare at all times for all occasions. Now we are off and running with the calculations. It looks like hardwood, and it was a lot cheaper. My home has been totally disassembled for this installation.